<aside> ℹ️ 🤝  Permanent & Full-time
🪴 Public salary grid and approach - Projected Level of Impact on GTM grid: Contributor 🌍 Remote position (+/- 1 hour from Paris) 🍰 Perks & Benefits

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💌 Send us your application

👋 Hi there,

We're building folk to help people achieve their goals through lasting, valuable relationships.

folk is the all-in-one CRM. Centralize all the relationships that matter for your organization and customize it to the adapted workflow: from Sales CRM, recruiting pipeline, deal flow management, prospection management, and more.

https://www.youtube.com/watch?v=CaBfdifixog

<aside> 👀 Here’s our landing page if you want to have a look: folk.app

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Are you up for it?

At folk, we prioritize the success and satisfaction of our customers above all else. We provide top-notch support, personalized education, and ongoing guidance to empower users to achieve their goals. We're not just about acquiring customers; we're committed to nurturing long-term relationships and turning them into loyal advocates for our brand. By investing in customer success, we aim to foster sustainable growth for both our business and community.

Join us as our next Customer Success Manager and be a part of this journey towards customer excellence!

What is the focus of this role?

• Support Management Oversee support operations, ensuring prompt resolution of inquiries and issues, managing escalations, and maintaining a comprehensive knowledge base to empower users.
• Onboarding Management Guide new customers through the onboarding process - training sessions, setting up accounts, handling migration -, ensuring a seamless transition and comprehensive understanding of how to use folk effectively.
• Education and Training Provide continuous education and training to maximize users’ proficiency with folk.
• Users Feedback Serve as the voice of our users internally, building strong relationships and advocating for their needs across relevant teams.
• Cross-functional collaboration Collaborate cross-functionally to address customer needs, gather feedback, and drive continuous improvement initiatives.

About the team 🤝

🏃‍♀️ Julie - CSM 📍 Paris 🔗  Linkedin

🐱 Ginevra - Sales 📍Paris 🔗 Linkedin

🤘 Simo - Founder 📍 Paris 🔗  Linkedin

💃 Andrea - Account Executive 📍Barcelona 🔗 Linkedin

👋 Julien - Sales 📍Paris 🔗 Linkedin

About you and your approach to this role

• You possess exceptional communication skills, both written and verbal. You’re proficient in English, and ideally in French too.